BRICKS24

Bricks24 customer help · Gauteng

Brick and paving order FAQs

Find clear answers about quotes, minimum order quantities, Shop purchases, delivery pricing and EFT payments before you place an order.

Quotes and order quantities

How do I request a brick or paving quote?

Choose a product marked “Get my quote” on the Bricks24 landing page, enter the quantity and delivery details, then review and submit your quote. The Shop is a separate path for buying the listed quantities directly.

Can I buy directly from the Bricks24 Shop?

Yes. Choose a product marked “In Stock” in Shop, start with its listed quantity, select a delivery area and truck option, review the final total, and submit the order. Landing-page product cards continue to open the quote flow.

What are the current minimum online order quantities?

The current minimum is 10,000 stock or clay bricks and 12,000 paving pieces. Follow any product-specific quantity or increment shown in the catalogue.

Can I buy less than the required minimum order?

The website will not accept a quote or order below the product minimum. Use the WhatsApp link on a product card to ask Bricks24 about a smaller quantity; an exception is not guaranteed. Delivery is priced by area and truck loads, so reducing the quantity does not necessarily reduce the delivery charge.

How long is a Bricks24 quote valid?

A submitted Bricks24 quote is valid for seven days. If it expires, request a fresh quote because prices or delivery details may have changed.

Delivery and pricing

Do Shop prices include VAT and delivery?

The product price shown in Shop excludes VAT and delivery. Select a listed delivery area and truck option to see delivery and any applicable VAT in the final total before submitting.

How is delivery priced?

Delivery uses the selected area and the product’s configured truck and load pricing. For supplier-priced products, it uses a stored city or area road distance, the selected truck’s published rate band and the calculated load count. This is an area estimate, not an exact route from your street address. If a valid price is unavailable, the order cannot be submitted with a partial total.

Where does Bricks24 deliver?

Online delivery pricing is available for listed Gauteng areas. If your area is not listed, or no configured delivery price covers your product and truck, contact Bricks24 on WhatsApp before ordering.

Do Shop products marked “In Stock” need staff confirmation?

No separate staff stock-confirmation step is required for a product currently marked “In Stock”. The catalogue status is checked again when you submit the order; if it has changed, the order will not be accepted.

Payment and order tracking

How do EFT payments and payment confirmation work?

Use the EFT instructions in your private order tracker only after the final total is confirmed, and use your quote or order number as the payment reference. EFT transfers are reconciled manually and do not update the order automatically. If no bank details are shown, contact Bricks24 before transferring.

How do I track a quote or order?

Open Track Order and enter your quote number and the WhatsApp number used when you submitted it, or use the private tracking link sent with your order. No account is required.

Need a smaller quantity or have another question?

Speak to Bricks24 before ordering if you need less than the listed minimum or your delivery area is not available online.

Contact Bricks24 on WhatsApp